{
  "version": "https://jsonfeed.org/version/1.1",
  "title": "Job Search Results: 'xml'",
  "home_page_url": "https://apply.coop/search?terms=xml",
  "description": "Job search results for 'xml'",
  "author": {
    "name": "apply.coop"
  },
  "authors": [
    {
      "name": "apply.coop"
    }
  ],
  "items": [
    {
      "id": "https://apply.coop/jobs/d0ms0uublda5dqb116t0-customer-support-analyst",
      "url": "https://apply.coop/jobs/d0ms0uublda5dqb116t0-customer-support-analyst",
      "title": "Customer Support Analyst",
      "content_html": "\u003cp\u003eApplies experience and technical knowledge in order to provide expert and second level support to the Customer Support Team and the OCLC user community for OCLC\u0026#39;s online systems, distributed systems, and access methods using both proven and creative solutions.\u003c/p\u003e\n\u003ch2\u003eResponsibility:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eAnswer incoming support requests and second level referrals in a blended support environment, and place outgoing proactive calls, resolving or coordinating resolution for all requests presented\u003c/li\u003e\n\u003cli\u003eDiscover, research, test, and document new, valuable support information in the call tracking system or product related documentation.\u003c/li\u003e\n\u003cli\u003eDocument all support activity within the call tracking system(s) to ensure accurate reporting and trend identification, and to help maintain a history that will facilitate ongoing troubleshooting activity for specific users\u003c/li\u003e\n\u003cli\u003eUnder supervision participate in new product implementation activities /projects to help ensure Application Support readiness and better product quality/usability.  This includes independent technical, functional and quality testing, procuring or developing new facilities or systems needed for support, reviewing user documentation, creating support documentation, developing/ executing staff training curriculum\u003c/li\u003e\n\u003cli\u003eAssist the corporation in understanding customer responses to specific product offerings and desires for product enhancements, so that OCLC can continue to improve the functionality and quality of its products/services\u003c/li\u003e\n\u003cli\u003eAct as a liaison with other sections, departments, divisions, or organizations, so that OCLC users can rely on Application Support to coordinate support efforts on their behalf as needed to provide solutions and answers\u003c/li\u003e\n\u003cli\u003eWillingness to take up responsibility in projects\u003c/li\u003e\n\u003cli\u003eProvide training in specific situations to members/customers.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eRequirement:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003ePosition requires a Bachelor or Master degree in Business, Computer science, Library  \u0026amp; Information science, or an equivalent academic/work experience\u003c/li\u003e\n\u003cli\u003e1-2 years’ experience providing support in a complex customer service environment, or equivalent expertise\u003c/li\u003e\n\u003cli\u003eFluently written and spoken English and local language\u003c/li\u003e\n\u003cli\u003eBasic working knowledge of:\u003c/li\u003e\n\u003cli\u003eWorkflow in libraries and/or\u003c/li\u003e\n\u003cli\u003eTechnology/tools underlying the OCLC products\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eDesired but not Required:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eA degree in a library or computer based discipline.\u003c/li\u003e\n\u003cli\u003eExperience with functional support/troubleshooting of complex online services\u003c/li\u003e\n\u003cli\u003eKnowledge of other European languages.\u003c/li\u003e\n\u003cli\u003eKnowledge of Metadata (MARC21, XML)\u003c/li\u003e\n\u003cli\u003eExperience in an international organization\u003c/li\u003e\n\u003c/ul\u003e",
      "summary": "\u003cp\u003eApplies experience and technical knowledge in order to provide expert and second level support to the Customer Support Team and the OCLC user community for OCLC\u0026#39;s online systems, distributed systems, and access methods using both proven and creative solutions.\u003c/p\u003e\n\u003ch2\u003eResponsibility:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eAnswer incoming support requests and second level referrals in a blended support environment, and place outgoing proactive calls, resolving or coordinating resolution for all requests presented\u003c/li\u003e\n\u003cli\u003eDiscover, research, test, and document new, valuable support information in the call tracking system or product related documentation.\u003c/li\u003e\n\u003cli\u003eDocument all support activity within the call tracking system(s) to ensure accurate reporting and trend identification, and to help maintain a history that will facilitate ongoing troubleshooting activity for specific users\u003c/li\u003e\n\u003cli\u003eUnder supervision participate in new product implementation activities /projects to help ensure Application Support readiness and better product quality/usability.  This includes independent technical, functional and quality testing, procuring or developing new facilities or systems needed for support, reviewing user documentation, creating support documentation, developing/ executing staff training curriculum\u003c/li\u003e\n\u003cli\u003eAssist the corporation in understanding customer responses to specific product offerings and desires for product enhancements, so that OCLC can continue to improve the functionality and quality of its products/services\u003c/li\u003e\n\u003cli\u003eAct as a liaison with other sections, departments, divisions, or organizations, so that OCLC users can rely on Application Support to coordinate support efforts on their behalf as needed to provide solutions and answers\u003c/li\u003e\n\u003cli\u003eWillingness to take up responsibility in projects\u003c/li\u003e\n\u003cli\u003eProvide training in specific situations to members/customers.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eRequirement:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003ePosition requires a Bachelor or Master degree in Business, Computer science, Library  \u0026amp; Information science, or an equivalent academic/work experience\u003c/li\u003e\n\u003cli\u003e1-2 years’ experience providing support in a complex customer service environment, or equivalent expertise\u003c/li\u003e\n\u003cli\u003eFluently written and spoken English and local language\u003c/li\u003e\n\u003cli\u003eBasic working knowledge of:\u003c/li\u003e\n\u003cli\u003eWorkflow in libraries and/or\u003c/li\u003e\n\u003cli\u003eTechnology/tools underlying the OCLC products\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eDesired but not Required:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eA degree in a library or computer based discipline.\u003c/li\u003e\n\u003cli\u003eExperience with functional support/troubleshooting of complex online services\u003c/li\u003e\n\u003cli\u003eKnowledge of other European languages.\u003c/li\u003e\n\u003cli\u003eKnowledge of Metadata (MARC21, XML)\u003c/li\u003e\n\u003cli\u003eExperience in an international organization\u003c/li\u003e\n\u003c/ul\u003e",
      "date_published": "2025-05-21T00:00:00Z",
      "date_modified": "2025-05-21T12:01:05Z",
      "author": {
        "name": "crew@apply (apply.coop)"
      },
      "authors": [
        {
          "name": "crew@apply (apply.coop)"
        }
      ]
    }
  ]
}