{
  "version": "https://jsonfeed.org/version/1.1",
  "title": "Job Search Results: 'customer support'",
  "home_page_url": "https://apply.coop/search?terms=customer support",
  "description": "Job search results for 'customer support'",
  "author": {
    "name": "apply.coop"
  },
  "authors": [
    {
      "name": "apply.coop"
    }
  ],
  "items": [
    {
      "id": "https://apply.coop/jobs/d0mqp9mblda5dqb116rg--senior--softwareengineer-fullstack--java--typescript---m-f-d-",
      "url": "https://apply.coop/jobs/d0mqp9mblda5dqb116rg--senior--softwareengineer-fullstack--java--typescript---m-f-d-",
      "title": "(Senior) Softwareengineer Fullstack (Java, TypeScript) (m/f/d)",
      "content_html": "\u003ch2\u003eWorking Environment:\u003c/h2\u003e\n\u003cp\u003eYou will work on changing tasks in a cross-functional feature team and will use agile development methods and innovative technologies to develop a new generation of cloud applications. Your skills will be constantly developed through the project experience.\u003c/p\u003e\n\u003cp\u003eFrom junior to senior, we offer a variety of challenges at DATEV, and if it\u0026#39;s not quite the right fit in one position, we\u0026#39;ll be happy to look into other opportunities. After all, we want to offer our colleagues the best possible environment in which to develop and expand their potential. If you like the tasks and challenges, then apply.\u003c/p\u003e\n\u003ch2\u003eThese are the tasks:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eYou contribute to the creation of architecture and implementation concepts as well as interface designs.\u003c/li\u003e\n\u003cli\u003eYou program Java-based server applications in various topics (REST APIs, Hadoop, ...) and TypeScript-based frontends (Angular).\u003c/li\u003e\n\u003cli\u003eYou develop data models and database accesses for relational databases.\u003c/li\u003e\n\u003cli\u003eYou are responsible for testing, rollout and go-live of applications.\u003c/li\u003e\n\u003cli\u003eYou perform third-level customer support and application maintenance.\u003c/li\u003e\n\u003cli\u003eYou like to work in a team and in an agile environment.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eYour Talent:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eYou are enthusiastic about project work for the development of innovative business software with modern technologies and methods.\u003c/li\u003e\n\u003cli\u003eYou have several years of experience with TypeScript, Angular, HTML5 and CSS/Less/Sass.\u003c/li\u003e\n\u003cli\u003eYou have gained experience as an architect and developer in Java-based enterprise applications with Spring in your own projects.\u003c/li\u003e\n\u003cli\u003eYou ideally have in-depth experience with Test Driven Development, Continuous Integration (Maven, Jenkins, JPA) as well as source code management (Git).\u003c/li\u003e\n\u003cli\u003eYou have a good understanding of design patterns and clean code.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eOur Benefits:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u0026#34;Work from home\u0026#34; in terms of mobile, location-independent work within Germany including the corresponding technical equipment\u003c/li\u003e\n\u003cli\u003eFlexible working hours with the possibility of free time compensation/ overtime compensation through time off for a good work-life balance\u003c/li\u003e\n\u003cli\u003eA wide range of professional and personal development opportunities both within and outside of working hours, as well as numerous internal communities for networking and learning from each other\nand much more...\u003c/li\u003e\n\u003c/ul\u003e",
      "summary": "\u003ch2\u003eWorking Environment:\u003c/h2\u003e\n\u003cp\u003eYou will work on changing tasks in a cross-functional feature team and will use agile development methods and innovative technologies to develop a new generation of cloud applications. Your skills will be constantly developed through the project experience.\u003c/p\u003e\n\u003cp\u003eFrom junior to senior, we offer a variety of challenges at DATEV, and if it\u0026#39;s not quite the right fit in one position, we\u0026#39;ll be happy to look into other opportunities. After all, we want to offer our colleagues the best possible environment in which to develop and expand their potential. If you like the tasks and challenges, then apply.\u003c/p\u003e\n\u003ch2\u003eThese are the tasks:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eYou contribute to the creation of architecture and implementation concepts as well as interface designs.\u003c/li\u003e\n\u003cli\u003eYou program Java-based server applications in various topics (REST APIs, Hadoop, ...) and TypeScript-based frontends (Angular).\u003c/li\u003e\n\u003cli\u003eYou develop data models and database accesses for relational databases.\u003c/li\u003e\n\u003cli\u003eYou are responsible for testing, rollout and go-live of applications.\u003c/li\u003e\n\u003cli\u003eYou perform third-level customer support and application maintenance.\u003c/li\u003e\n\u003cli\u003eYou like to work in a team and in an agile environment.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eYour Talent:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eYou are enthusiastic about project work for the development of innovative business software with modern technologies and methods.\u003c/li\u003e\n\u003cli\u003eYou have several years of experience with TypeScript, Angular, HTML5 and CSS/Less/Sass.\u003c/li\u003e\n\u003cli\u003eYou have gained experience as an architect and developer in Java-based enterprise applications with Spring in your own projects.\u003c/li\u003e\n\u003cli\u003eYou ideally have in-depth experience with Test Driven Development, Continuous Integration (Maven, Jenkins, JPA) as well as source code management (Git).\u003c/li\u003e\n\u003cli\u003eYou have a good understanding of design patterns and clean code.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eOur Benefits:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e\u0026#34;Work from home\u0026#34; in terms of mobile, location-independent work within Germany including the corresponding technical equipment\u003c/li\u003e\n\u003cli\u003eFlexible working hours with the possibility of free time compensation/ overtime compensation through time off for a good work-life balance\u003c/li\u003e\n\u003cli\u003eA wide range of professional and personal development opportunities both within and outside of working hours, as well as numerous internal communities for networking and learning from each other\nand much more...\u003c/li\u003e\n\u003c/ul\u003e",
      "date_published": "2025-05-21T00:00:00Z",
      "date_modified": "2025-05-21T10:36:34Z",
      "author": {
        "name": "crew@apply (apply.coop)"
      },
      "authors": [
        {
          "name": "crew@apply (apply.coop)"
        }
      ]
    },
    {
      "id": "https://apply.coop/jobs/d0ms0uublda5dqb116t0-customer-support-analyst",
      "url": "https://apply.coop/jobs/d0ms0uublda5dqb116t0-customer-support-analyst",
      "title": "Customer Support Analyst",
      "content_html": "\u003cp\u003eApplies experience and technical knowledge in order to provide expert and second level support to the Customer Support Team and the OCLC user community for OCLC\u0026#39;s online systems, distributed systems, and access methods using both proven and creative solutions.\u003c/p\u003e\n\u003ch2\u003eResponsibility:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eAnswer incoming support requests and second level referrals in a blended support environment, and place outgoing proactive calls, resolving or coordinating resolution for all requests presented\u003c/li\u003e\n\u003cli\u003eDiscover, research, test, and document new, valuable support information in the call tracking system or product related documentation.\u003c/li\u003e\n\u003cli\u003eDocument all support activity within the call tracking system(s) to ensure accurate reporting and trend identification, and to help maintain a history that will facilitate ongoing troubleshooting activity for specific users\u003c/li\u003e\n\u003cli\u003eUnder supervision participate in new product implementation activities /projects to help ensure Application Support readiness and better product quality/usability.  This includes independent technical, functional and quality testing, procuring or developing new facilities or systems needed for support, reviewing user documentation, creating support documentation, developing/ executing staff training curriculum\u003c/li\u003e\n\u003cli\u003eAssist the corporation in understanding customer responses to specific product offerings and desires for product enhancements, so that OCLC can continue to improve the functionality and quality of its products/services\u003c/li\u003e\n\u003cli\u003eAct as a liaison with other sections, departments, divisions, or organizations, so that OCLC users can rely on Application Support to coordinate support efforts on their behalf as needed to provide solutions and answers\u003c/li\u003e\n\u003cli\u003eWillingness to take up responsibility in projects\u003c/li\u003e\n\u003cli\u003eProvide training in specific situations to members/customers.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eRequirement:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003ePosition requires a Bachelor or Master degree in Business, Computer science, Library  \u0026amp; Information science, or an equivalent academic/work experience\u003c/li\u003e\n\u003cli\u003e1-2 years’ experience providing support in a complex customer service environment, or equivalent expertise\u003c/li\u003e\n\u003cli\u003eFluently written and spoken English and local language\u003c/li\u003e\n\u003cli\u003eBasic working knowledge of:\u003c/li\u003e\n\u003cli\u003eWorkflow in libraries and/or\u003c/li\u003e\n\u003cli\u003eTechnology/tools underlying the OCLC products\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eDesired but not Required:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eA degree in a library or computer based discipline.\u003c/li\u003e\n\u003cli\u003eExperience with functional support/troubleshooting of complex online services\u003c/li\u003e\n\u003cli\u003eKnowledge of other European languages.\u003c/li\u003e\n\u003cli\u003eKnowledge of Metadata (MARC21, XML)\u003c/li\u003e\n\u003cli\u003eExperience in an international organization\u003c/li\u003e\n\u003c/ul\u003e",
      "summary": "\u003cp\u003eApplies experience and technical knowledge in order to provide expert and second level support to the Customer Support Team and the OCLC user community for OCLC\u0026#39;s online systems, distributed systems, and access methods using both proven and creative solutions.\u003c/p\u003e\n\u003ch2\u003eResponsibility:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eAnswer incoming support requests and second level referrals in a blended support environment, and place outgoing proactive calls, resolving or coordinating resolution for all requests presented\u003c/li\u003e\n\u003cli\u003eDiscover, research, test, and document new, valuable support information in the call tracking system or product related documentation.\u003c/li\u003e\n\u003cli\u003eDocument all support activity within the call tracking system(s) to ensure accurate reporting and trend identification, and to help maintain a history that will facilitate ongoing troubleshooting activity for specific users\u003c/li\u003e\n\u003cli\u003eUnder supervision participate in new product implementation activities /projects to help ensure Application Support readiness and better product quality/usability.  This includes independent technical, functional and quality testing, procuring or developing new facilities or systems needed for support, reviewing user documentation, creating support documentation, developing/ executing staff training curriculum\u003c/li\u003e\n\u003cli\u003eAssist the corporation in understanding customer responses to specific product offerings and desires for product enhancements, so that OCLC can continue to improve the functionality and quality of its products/services\u003c/li\u003e\n\u003cli\u003eAct as a liaison with other sections, departments, divisions, or organizations, so that OCLC users can rely on Application Support to coordinate support efforts on their behalf as needed to provide solutions and answers\u003c/li\u003e\n\u003cli\u003eWillingness to take up responsibility in projects\u003c/li\u003e\n\u003cli\u003eProvide training in specific situations to members/customers.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eRequirement:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003ePosition requires a Bachelor or Master degree in Business, Computer science, Library  \u0026amp; Information science, or an equivalent academic/work experience\u003c/li\u003e\n\u003cli\u003e1-2 years’ experience providing support in a complex customer service environment, or equivalent expertise\u003c/li\u003e\n\u003cli\u003eFluently written and spoken English and local language\u003c/li\u003e\n\u003cli\u003eBasic working knowledge of:\u003c/li\u003e\n\u003cli\u003eWorkflow in libraries and/or\u003c/li\u003e\n\u003cli\u003eTechnology/tools underlying the OCLC products\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eDesired but not Required:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eA degree in a library or computer based discipline.\u003c/li\u003e\n\u003cli\u003eExperience with functional support/troubleshooting of complex online services\u003c/li\u003e\n\u003cli\u003eKnowledge of other European languages.\u003c/li\u003e\n\u003cli\u003eKnowledge of Metadata (MARC21, XML)\u003c/li\u003e\n\u003cli\u003eExperience in an international organization\u003c/li\u003e\n\u003c/ul\u003e",
      "date_published": "2025-05-21T00:00:00Z",
      "date_modified": "2025-05-21T12:01:05Z",
      "author": {
        "name": "crew@apply (apply.coop)"
      },
      "authors": [
        {
          "name": "crew@apply (apply.coop)"
        }
      ]
    }
  ]
}