{
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  "title": "Job Search Results",
  "home_page_url": "https://apply.coop/search?country_code=\u0026employment_type=\u0026tags=support\u0026terms=\u0026working_location=\u0026workplace_type=",
  "description": "Job search results",
  "author": {
    "name": "apply.coop"
  },
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      "name": "apply.coop"
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  "items": [
    {
      "id": "https://apply.coop/jobs/d0s4p06blda221bjl8vg-executive-assistant",
      "url": "https://apply.coop/jobs/d0s4p06blda221bjl8vg-executive-assistant",
      "title": "Executive Assistant",
      "content_html": "\u003ch2\u003eWho we are:\u003c/h2\u003e\n\u003cp\u003eAt the Child Poverty Action Lab CPAL, we believe every child deserves a life filled with opportunity. CPAL operates as an unofficial Research and Development lab for Dallas, using data to rethink public systems and equipping community partners at the neighborhood level to be successful in collectively achieving our mission to reduce childhood poverty in Dallas by 50% within a single generation. CPAL works across five key areas to reduce child poverty - Benefits Delivery, Maternal Health, Housing, Criminal Justice and Public Safety. These five “big bets” are rooted in a growing body of evidence that connects experiences in childhood to economics in adulthood.\u003c/p\u003e\n\u003cp\u003eThree key principles underpin CPAL’s approach:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign for scale:  Child poverty is a problem of massive scale and requires the magnitude of government resources to fund solutions of equal scale. CPAL brings together the leaders of nine Dallas public agencies with a collective annual operating budget of over $10 billion to align local resources and take collective action on promising interventions.\u003c/li\u003e\n\u003cli\u003eCenter on evidence: CPAL develops and applies evidence-based outcomes frameworks on child poverty alleviation programs. Data is used to determine where to develop interventions and to evaluate if those interventions are working. CPAL equips our partners and community leaders to use data so they can make better decisions.\u003c/li\u003e\n\u003cli\u003ePower with community expertise: By empowering community based organizations, residents, families, or frontline teams with tools, resources, and access to leaders, CPAL builds a broad coalition for sustainable efforts to combat child poverty.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eOverview of Position:\u003c/h2\u003e\n\u003cp\u003eWe are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support our CEO and Leadership Team. The ideal candidate will be a strategic partner, adept at managing a wide array of administrative tasks, coordinating projects, and facilitating communication both internally and externally. This role is crucial to ensuring the Leadership Team’s time is optimized and organizational goals are met efficiently.\u003c/p\u003e\n\u003ch2\u003eWhy we need you:\u003c/h2\u003e\n\u003ch3\u003eAdministrative Support:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eManage the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements.\u003c/li\u003e\n\u003cli\u003ePrepare and edit correspondence, communications, presentations, and other documents.\u003c/li\u003e\n\u003cli\u003eHandle confidential information with discretion and professionalism.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eMeeting Coordination:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOrganize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.\u003c/li\u003e\n\u003cli\u003eServe as the primary point of contact for internal and external stakeholders regarding meeting logistics and materials.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eCommunication and Liaison:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAct as a liaison between the Leadership Team and staff, board members, donors, and other stakeholders.\u003c/li\u003e\n\u003cli\u003eFacilitate effective communication and collaboration across various departments within the organization.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eQualifications:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eBachelor’s degree in Business Administration, Communications, Non-Profit Management, or a related field.\u003c/li\u003e\n\u003cli\u003eMinimum of 3-5 years of experience as an Executive Assistant, preferably in a non-profit organization.\u003c/li\u003e\n\u003cli\u003eExcellent organizational and time-management skills with the ability to prioritize and multitask effectively.\u003c/li\u003e\n\u003cli\u003eStrong written and verbal communication skills.\u003c/li\u003e\n\u003cli\u003eProficiency in Google Suite, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools.\u003c/li\u003e\n\u003cli\u003eHigh level of integrity and discretion in handling confidential information.\u003c/li\u003e\n\u003cli\u003eAbility to work independently and as part of a team in a fast-paced environment.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eCompensation and Benefits:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eCompetitive salary commensurate with experience.\u003c/li\u003e\n\u003cli\u003eHealth, dental, and vision insurance.\u003c/li\u003e\n\u003cli\u003eRetirement savings plan with employer match.\u003c/li\u003e\n\u003cli\u003eGenerous paid time off and holidays.\u003c/li\u003e\n\u003c/ul\u003e",
      "summary": "\u003ch2\u003eWho we are:\u003c/h2\u003e\n\u003cp\u003eAt the Child Poverty Action Lab CPAL, we believe every child deserves a life filled with opportunity. CPAL operates as an unofficial Research and Development lab for Dallas, using data to rethink public systems and equipping community partners at the neighborhood level to be successful in collectively achieving our mission to reduce childhood poverty in Dallas by 50% within a single generation. CPAL works across five key areas to reduce child poverty - Benefits Delivery, Maternal Health, Housing, Criminal Justice and Public Safety. These five “big bets” are rooted in a growing body of evidence that connects experiences in childhood to economics in adulthood.\u003c/p\u003e\n\u003cp\u003eThree key principles underpin CPAL’s approach:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eDesign for scale:  Child poverty is a problem of massive scale and requires the magnitude of government resources to fund solutions of equal scale. CPAL brings together the leaders of nine Dallas public agencies with a collective annual operating budget of over $10 billion to align local resources and take collective action on promising interventions.\u003c/li\u003e\n\u003cli\u003eCenter on evidence: CPAL develops and applies evidence-based outcomes frameworks on child poverty alleviation programs. Data is used to determine where to develop interventions and to evaluate if those interventions are working. CPAL equips our partners and community leaders to use data so they can make better decisions.\u003c/li\u003e\n\u003cli\u003ePower with community expertise: By empowering community based organizations, residents, families, or frontline teams with tools, resources, and access to leaders, CPAL builds a broad coalition for sustainable efforts to combat child poverty.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eOverview of Position:\u003c/h2\u003e\n\u003cp\u003eWe are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support our CEO and Leadership Team. The ideal candidate will be a strategic partner, adept at managing a wide array of administrative tasks, coordinating projects, and facilitating communication both internally and externally. This role is crucial to ensuring the Leadership Team’s time is optimized and organizational goals are met efficiently.\u003c/p\u003e\n\u003ch2\u003eWhy we need you:\u003c/h2\u003e\n\u003ch3\u003eAdministrative Support:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eManage the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements.\u003c/li\u003e\n\u003cli\u003ePrepare and edit correspondence, communications, presentations, and other documents.\u003c/li\u003e\n\u003cli\u003eHandle confidential information with discretion and professionalism.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eMeeting Coordination:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOrganize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.\u003c/li\u003e\n\u003cli\u003eServe as the primary point of contact for internal and external stakeholders regarding meeting logistics and materials.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3\u003eCommunication and Liaison:\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003eAct as a liaison between the Leadership Team and staff, board members, donors, and other stakeholders.\u003c/li\u003e\n\u003cli\u003eFacilitate effective communication and collaboration across various departments within the organization.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eQualifications:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eBachelor’s degree in Business Administration, Communications, Non-Profit Management, or a related field.\u003c/li\u003e\n\u003cli\u003eMinimum of 3-5 years of experience as an Executive Assistant, preferably in a non-profit organization.\u003c/li\u003e\n\u003cli\u003eExcellent organizational and time-management skills with the ability to prioritize and multitask effectively.\u003c/li\u003e\n\u003cli\u003eStrong written and verbal communication skills.\u003c/li\u003e\n\u003cli\u003eProficiency in Google Suite, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management tools.\u003c/li\u003e\n\u003cli\u003eHigh level of integrity and discretion in handling confidential information.\u003c/li\u003e\n\u003cli\u003eAbility to work independently and as part of a team in a fast-paced environment.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eCompensation and Benefits:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eCompetitive salary commensurate with experience.\u003c/li\u003e\n\u003cli\u003eHealth, dental, and vision insurance.\u003c/li\u003e\n\u003cli\u003eRetirement savings plan with employer match.\u003c/li\u003e\n\u003cli\u003eGenerous paid time off and holidays.\u003c/li\u003e\n\u003c/ul\u003e",
      "date_published": "2025-05-29T00:00:00Z",
      "date_modified": "2025-05-29T12:01:11Z",
      "author": {
        "name": "crew@apply (apply.coop)"
      },
      "authors": [
        {
          "name": "crew@apply (apply.coop)"
        }
      ]
    },
    {
      "id": "https://apply.coop/jobs/d0ms0uublda5dqb116t0-customer-support-analyst",
      "url": "https://apply.coop/jobs/d0ms0uublda5dqb116t0-customer-support-analyst",
      "title": "Customer Support Analyst",
      "content_html": "\u003cp\u003eApplies experience and technical knowledge in order to provide expert and second level support to the Customer Support Team and the OCLC user community for OCLC\u0026#39;s online systems, distributed systems, and access methods using both proven and creative solutions.\u003c/p\u003e\n\u003ch2\u003eResponsibility:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eAnswer incoming support requests and second level referrals in a blended support environment, and place outgoing proactive calls, resolving or coordinating resolution for all requests presented\u003c/li\u003e\n\u003cli\u003eDiscover, research, test, and document new, valuable support information in the call tracking system or product related documentation.\u003c/li\u003e\n\u003cli\u003eDocument all support activity within the call tracking system(s) to ensure accurate reporting and trend identification, and to help maintain a history that will facilitate ongoing troubleshooting activity for specific users\u003c/li\u003e\n\u003cli\u003eUnder supervision participate in new product implementation activities /projects to help ensure Application Support readiness and better product quality/usability.  This includes independent technical, functional and quality testing, procuring or developing new facilities or systems needed for support, reviewing user documentation, creating support documentation, developing/ executing staff training curriculum\u003c/li\u003e\n\u003cli\u003eAssist the corporation in understanding customer responses to specific product offerings and desires for product enhancements, so that OCLC can continue to improve the functionality and quality of its products/services\u003c/li\u003e\n\u003cli\u003eAct as a liaison with other sections, departments, divisions, or organizations, so that OCLC users can rely on Application Support to coordinate support efforts on their behalf as needed to provide solutions and answers\u003c/li\u003e\n\u003cli\u003eWillingness to take up responsibility in projects\u003c/li\u003e\n\u003cli\u003eProvide training in specific situations to members/customers.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eRequirement:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003ePosition requires a Bachelor or Master degree in Business, Computer science, Library  \u0026amp; Information science, or an equivalent academic/work experience\u003c/li\u003e\n\u003cli\u003e1-2 years’ experience providing support in a complex customer service environment, or equivalent expertise\u003c/li\u003e\n\u003cli\u003eFluently written and spoken English and local language\u003c/li\u003e\n\u003cli\u003eBasic working knowledge of:\u003c/li\u003e\n\u003cli\u003eWorkflow in libraries and/or\u003c/li\u003e\n\u003cli\u003eTechnology/tools underlying the OCLC products\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eDesired but not Required:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eA degree in a library or computer based discipline.\u003c/li\u003e\n\u003cli\u003eExperience with functional support/troubleshooting of complex online services\u003c/li\u003e\n\u003cli\u003eKnowledge of other European languages.\u003c/li\u003e\n\u003cli\u003eKnowledge of Metadata (MARC21, XML)\u003c/li\u003e\n\u003cli\u003eExperience in an international organization\u003c/li\u003e\n\u003c/ul\u003e",
      "summary": "\u003cp\u003eApplies experience and technical knowledge in order to provide expert and second level support to the Customer Support Team and the OCLC user community for OCLC\u0026#39;s online systems, distributed systems, and access methods using both proven and creative solutions.\u003c/p\u003e\n\u003ch2\u003eResponsibility:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eAnswer incoming support requests and second level referrals in a blended support environment, and place outgoing proactive calls, resolving or coordinating resolution for all requests presented\u003c/li\u003e\n\u003cli\u003eDiscover, research, test, and document new, valuable support information in the call tracking system or product related documentation.\u003c/li\u003e\n\u003cli\u003eDocument all support activity within the call tracking system(s) to ensure accurate reporting and trend identification, and to help maintain a history that will facilitate ongoing troubleshooting activity for specific users\u003c/li\u003e\n\u003cli\u003eUnder supervision participate in new product implementation activities /projects to help ensure Application Support readiness and better product quality/usability.  This includes independent technical, functional and quality testing, procuring or developing new facilities or systems needed for support, reviewing user documentation, creating support documentation, developing/ executing staff training curriculum\u003c/li\u003e\n\u003cli\u003eAssist the corporation in understanding customer responses to specific product offerings and desires for product enhancements, so that OCLC can continue to improve the functionality and quality of its products/services\u003c/li\u003e\n\u003cli\u003eAct as a liaison with other sections, departments, divisions, or organizations, so that OCLC users can rely on Application Support to coordinate support efforts on their behalf as needed to provide solutions and answers\u003c/li\u003e\n\u003cli\u003eWillingness to take up responsibility in projects\u003c/li\u003e\n\u003cli\u003eProvide training in specific situations to members/customers.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eRequirement:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003ePosition requires a Bachelor or Master degree in Business, Computer science, Library  \u0026amp; Information science, or an equivalent academic/work experience\u003c/li\u003e\n\u003cli\u003e1-2 years’ experience providing support in a complex customer service environment, or equivalent expertise\u003c/li\u003e\n\u003cli\u003eFluently written and spoken English and local language\u003c/li\u003e\n\u003cli\u003eBasic working knowledge of:\u003c/li\u003e\n\u003cli\u003eWorkflow in libraries and/or\u003c/li\u003e\n\u003cli\u003eTechnology/tools underlying the OCLC products\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eDesired but not Required:\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eA degree in a library or computer based discipline.\u003c/li\u003e\n\u003cli\u003eExperience with functional support/troubleshooting of complex online services\u003c/li\u003e\n\u003cli\u003eKnowledge of other European languages.\u003c/li\u003e\n\u003cli\u003eKnowledge of Metadata (MARC21, XML)\u003c/li\u003e\n\u003cli\u003eExperience in an international organization\u003c/li\u003e\n\u003c/ul\u003e",
      "date_published": "2025-05-21T00:00:00Z",
      "date_modified": "2025-05-21T12:01:05Z",
      "author": {
        "name": "crew@apply (apply.coop)"
      },
      "authors": [
        {
          "name": "crew@apply (apply.coop)"
        }
      ]
    }
  ]
}