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  "title": "Job Search Results",
  "home_page_url": "https://apply.coop/search?country_code=\u0026employment_type=\u0026tags=customer+experience\u0026terms=\u0026working_location=\u0026workplace_type=",
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      "id": "https://apply.coop/jobs/d147v2mblda6j9sd4tm0-director-of-account-management",
      "url": "https://apply.coop/jobs/d147v2mblda6j9sd4tm0-director-of-account-management",
      "title": "Director of Account Management",
      "content_html": "\u003ch1\u003eTHE OPPORTUNITY\u003c/h1\u003e\n\u003cp\u003eThe Director of Account Management will own and lead the strategy, execution, and overall success of our relationships with ActBlue\u0026#39;s most strategic clients, with a focus on retention, expansion, and deepening engagement. This portfolio includes high-impact political campaigns, Democratic Parties \u0026amp; Committees, PACs, and nonprofit organizations that are critical to the platform\u0026#39;s mission impact.\u003c/p\u003e\n\u003cp\u003eReporting to the Chief Client Officer, this role requires a leader who can set strategic direction, scale programs and processes, and drive results. You will lead a team and oversee the development and execution of account plans, and collaborate across the organization to ensure we\u0026#39;re delivering a customer experience that drives long-term growth. You will also be a key internal and external leader, building strong senior-level relationships, participating in strategic initiatives, and representing the voice of our clients.\u003c/p\u003e\n\u003ch2\u003eWHAT YOU WILL DO\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eSet the strategic direction for account management by developing the playbook, building and enabling the team, and ensuring alignment with broader organizational goals to drive high client satisfaction, retention, and growth across our most strategic accounts.\u003c/li\u003e\n\u003cli\u003eDevelop and implement strategies that deepen client relationships, drive engagement, and maximize customer lifetime value across our existing portfolio of high-priority accounts.\u003c/li\u003e\n\u003cli\u003eLead a team, ensuring that account plans are developed and deployed to support revenue goals.\u003c/li\u003e\n\u003cli\u003eRegularly update senior leadership on account plan progress, challenges, and opportunities.\u003c/li\u003e\n\u003cli\u003eDefine and drive KPIs, success metrics, and benchmarks for account health, ensuring clients are consistently satisfied, retained, and expanding their use of the platform\u0026#39;s capabilities and the organization\u0026#39;s product offerings.\u003c/li\u003e\n\u003cli\u003eOwn and improve account management processes, ensuring that workflows, tools, and resources are optimized for efficiency, while equipping the team with the knowledge and support they need to deliver a customer-first experience and maximize client satisfaction and success.\u003c/li\u003e\n\u003cli\u003eWork closely across all teams within Customer Experience plus cross-functionally including Product, Marketing, and Engineering teams to ensure the effective delivery of solutions that meet the evolving needs of clients.\u003c/li\u003e\n\u003cli\u003eFoster a high-performance culture of collaboration, inclusivity, and accountability within the team, ensuring alignment with the broader organization\u0026#39;s objectives and a shared commitment to Democratic wins and goal achievement.\u003c/li\u003e\n\u003cli\u003eMay support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eWHAT YOU BRING\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e12+ years of experience in account management or client success, with at least 5 years in a leadership role managing teams that support large client portfolios.\u003c/li\u003e\n\u003cli\u003eProven success in managing existing client accounts and driving retention and growth, particularly within SaaS,fundraising software solutions, or agency consultant landscape for political campaigns, PACs, or nonprofit organizations.\u003c/li\u003e\n\u003cli\u003eExceptional leadership, mentoring, and team development skills, with the ability to motivate, inspire, and build a high-performing team.\u003c/li\u003e\n\u003cli\u003eDemonstrated experience managing high-touch accounts and building long-term relationships with key stakeholders in politically sensitive and mission-driven organizations.\u003c/li\u003e\n\u003cli\u003eExtensive background in creating and executing account management strategies, defining KPIs and success metrics, and driving process improvements to enhance client satisfaction and results.\u003c/li\u003e\n\u003cli\u003eData-driven mindset with the ability to analyze sales metrics and apply insights to improve performance.\u003c/li\u003e\n\u003cli\u003eAbility to work in a fast-paced, results-oriented environment.\u003c/li\u003e\n\u003cli\u003eStrong problem-solving abilities and a passion for innovation in sales processes.\u003c/li\u003e\n\u003cli\u003eAn inclusive, generous working style: You have a demonstrated commitment to diversity and inclusion and collaborate effectively across teams.\u003c/li\u003e\n\u003cli\u003eA passion for ActBlue\u0026#39;s mission and a strong commitment to supporting Democratic wins and the progressive movement through innovative growth strategies.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eWORK \u0026amp; BENEFITS SNAPSHOT\u003c/h2\u003e\n\u003cp\u003eThis posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eRegistered States*:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eArizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C.\u003c/p\u003e\n\u003cp\u003e*****While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWork Schedule:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThis role requires availability during established, regular business hours (Mon-Fri).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWork Environment:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eEmployees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSalary Range Details:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eSalary Range: $144,000 - $180,000 - $216,000\u003c/p\u003e\n\u003cp\u003eActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity.\u003c/p\u003e\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eFlexible work schedules and an unlimited time-off policy\u003c/li\u003e\n\u003cli\u003eFully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability\u003c/li\u003e\n\u003cli\u003eFully paid basic and AD\u0026amp;D life insurance and a voluntary supplemental life insurance option\u003c/li\u003e\n\u003cli\u003eDependent and health care flexible spending account options\u003c/li\u003e\n\u003cli\u003eEmployee Assistance Program (EAP) benefits for employees \u003c/li\u003e\n\u003cli\u003eAutomatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions\u003c/li\u003e\n\u003cli\u003eA minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)\u003c/li\u003e\n\u003cli\u003eCommuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees\u003c/li\u003e\n\u003cli\u003eAdditional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe \u0026amp; New York Times\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eActBlue is unable to sponsor work visas at this time.\u003c/p\u003e\n\u003ch2\u003eUNION INFORMATION\u003c/h2\u003e\n\u003cp\u003eSupervisory role not part of the Bargaining Unit position. Certain employees who report to this position may be covered by a collective bargaining agreement.\u003c/p\u003e\n\u003ch2\u003eBACKGROUND CHECKS\u003c/h2\u003e\n\u003cp\u003eEmployment is contingent on successful completion of a background check and a non-disclosure agreement at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eINCLUSION STATEMENT FROM ACTBLUE\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission. If you\u0026#39;re passionate about our work and see yourself in this role, we encourage you to apply---even if you don\u0026#39;t meet every requirement. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email recruitment@actblue.com. \u003c/p\u003e\n\u003cp\u003e*ActBlue will \u003cem\u003enever\u003c/em\u003e ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.\u003c/p\u003e",
      "summary": "\u003ch1\u003eTHE OPPORTUNITY\u003c/h1\u003e\n\u003cp\u003eThe Director of Account Management will own and lead the strategy, execution, and overall success of our relationships with ActBlue\u0026#39;s most strategic clients, with a focus on retention, expansion, and deepening engagement. This portfolio includes high-impact political campaigns, Democratic Parties \u0026amp; Committees, PACs, and nonprofit organizations that are critical to the platform\u0026#39;s mission impact.\u003c/p\u003e\n\u003cp\u003eReporting to the Chief Client Officer, this role requires a leader who can set strategic direction, scale programs and processes, and drive results. You will lead a team and oversee the development and execution of account plans, and collaborate across the organization to ensure we\u0026#39;re delivering a customer experience that drives long-term growth. You will also be a key internal and external leader, building strong senior-level relationships, participating in strategic initiatives, and representing the voice of our clients.\u003c/p\u003e\n\u003ch2\u003eWHAT YOU WILL DO\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eSet the strategic direction for account management by developing the playbook, building and enabling the team, and ensuring alignment with broader organizational goals to drive high client satisfaction, retention, and growth across our most strategic accounts.\u003c/li\u003e\n\u003cli\u003eDevelop and implement strategies that deepen client relationships, drive engagement, and maximize customer lifetime value across our existing portfolio of high-priority accounts.\u003c/li\u003e\n\u003cli\u003eLead a team, ensuring that account plans are developed and deployed to support revenue goals.\u003c/li\u003e\n\u003cli\u003eRegularly update senior leadership on account plan progress, challenges, and opportunities.\u003c/li\u003e\n\u003cli\u003eDefine and drive KPIs, success metrics, and benchmarks for account health, ensuring clients are consistently satisfied, retained, and expanding their use of the platform\u0026#39;s capabilities and the organization\u0026#39;s product offerings.\u003c/li\u003e\n\u003cli\u003eOwn and improve account management processes, ensuring that workflows, tools, and resources are optimized for efficiency, while equipping the team with the knowledge and support they need to deliver a customer-first experience and maximize client satisfaction and success.\u003c/li\u003e\n\u003cli\u003eWork closely across all teams within Customer Experience plus cross-functionally including Product, Marketing, and Engineering teams to ensure the effective delivery of solutions that meet the evolving needs of clients.\u003c/li\u003e\n\u003cli\u003eFoster a high-performance culture of collaboration, inclusivity, and accountability within the team, ensuring alignment with the broader organization\u0026#39;s objectives and a shared commitment to Democratic wins and goal achievement.\u003c/li\u003e\n\u003cli\u003eMay support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eWHAT YOU BRING\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003e12+ years of experience in account management or client success, with at least 5 years in a leadership role managing teams that support large client portfolios.\u003c/li\u003e\n\u003cli\u003eProven success in managing existing client accounts and driving retention and growth, particularly within SaaS,fundraising software solutions, or agency consultant landscape for political campaigns, PACs, or nonprofit organizations.\u003c/li\u003e\n\u003cli\u003eExceptional leadership, mentoring, and team development skills, with the ability to motivate, inspire, and build a high-performing team.\u003c/li\u003e\n\u003cli\u003eDemonstrated experience managing high-touch accounts and building long-term relationships with key stakeholders in politically sensitive and mission-driven organizations.\u003c/li\u003e\n\u003cli\u003eExtensive background in creating and executing account management strategies, defining KPIs and success metrics, and driving process improvements to enhance client satisfaction and results.\u003c/li\u003e\n\u003cli\u003eData-driven mindset with the ability to analyze sales metrics and apply insights to improve performance.\u003c/li\u003e\n\u003cli\u003eAbility to work in a fast-paced, results-oriented environment.\u003c/li\u003e\n\u003cli\u003eStrong problem-solving abilities and a passion for innovation in sales processes.\u003c/li\u003e\n\u003cli\u003eAn inclusive, generous working style: You have a demonstrated commitment to diversity and inclusion and collaborate effectively across teams.\u003c/li\u003e\n\u003cli\u003eA passion for ActBlue\u0026#39;s mission and a strong commitment to supporting Democratic wins and the progressive movement through innovative growth strategies.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2\u003eWORK \u0026amp; BENEFITS SNAPSHOT\u003c/h2\u003e\n\u003cp\u003eThis posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eRegistered States*:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eArizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C.\u003c/p\u003e\n\u003cp\u003e*****While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWork Schedule:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThis role requires availability during established, regular business hours (Mon-Fri).\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWork Environment:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eEmployees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSalary Range Details:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eSalary Range: $144,000 - $180,000 - $216,000\u003c/p\u003e\n\u003cp\u003eActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity.\u003c/p\u003e\n\u003ch2\u003eBenefits\u003c/h2\u003e\n\u003cul\u003e\n\u003cli\u003eFlexible work schedules and an unlimited time-off policy\u003c/li\u003e\n\u003cli\u003eFully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability\u003c/li\u003e\n\u003cli\u003eFully paid basic and AD\u0026amp;D life insurance and a voluntary supplemental life insurance option\u003c/li\u003e\n\u003cli\u003eDependent and health care flexible spending account options\u003c/li\u003e\n\u003cli\u003eEmployee Assistance Program (EAP) benefits for employees \u003c/li\u003e\n\u003cli\u003eAutomatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions\u003c/li\u003e\n\u003cli\u003eA minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)\u003c/li\u003e\n\u003cli\u003eCommuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees\u003c/li\u003e\n\u003cli\u003eAdditional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe \u0026amp; New York Times\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eActBlue is unable to sponsor work visas at this time.\u003c/p\u003e\n\u003ch2\u003eUNION INFORMATION\u003c/h2\u003e\n\u003cp\u003eSupervisory role not part of the Bargaining Unit position. Certain employees who report to this position may be covered by a collective bargaining agreement.\u003c/p\u003e\n\u003ch2\u003eBACKGROUND CHECKS\u003c/h2\u003e\n\u003cp\u003eEmployment is contingent on successful completion of a background check and a non-disclosure agreement at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eINCLUSION STATEMENT FROM ACTBLUE\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission. If you\u0026#39;re passionate about our work and see yourself in this role, we encourage you to apply---even if you don\u0026#39;t meet every requirement. We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email recruitment@actblue.com. \u003c/p\u003e\n\u003cp\u003e*ActBlue will \u003cem\u003enever\u003c/em\u003e ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.\u003c/p\u003e",
      "date_published": "2025-06-10T00:00:00Z",
      "date_modified": "2025-06-10T18:55:12Z",
      "author": {
        "name": "crew@apply (apply.coop)"
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      "authors": [
        {
          "name": "crew@apply (apply.coop)"
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